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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Matthew Cooper

Matthew Cooper

February 7, 2025

5  out of  5
rating by Matthew Cooper
"Love state farm had them since I've been able to drive"
We responded:
"Awesome, thanks Matthew!"
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Rebecca Taylor

February 7, 2025

5  out of  5
rating by Rebecca Taylor
"Krista was very helpful and got everything that I needed done in a timely manner."
We responded:
"Happy to hear that thanks Rebecca we appreciate you!"
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Brian Mast

February 7, 2025

5  out of  5
rating by Brian Mast
"Brianne was very helpful with reviewing my policies and explaining different changes I could make!"
We responded:
"Perfect thanks for the review Brian we appreciate it!"
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Theresa Heath

February 7, 2025

5  out of  5
rating by Theresa Heath
"The customer service at the Smyrna locatio is top notch."
We responded:
"Thanks Theresa, we appreciate you!"
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Amy Cortese

February 7, 2025

5  out of  5
rating by Amy Cortese
"Always kind and very helpful"
We responded:
"Thanks Amy we appreciate you!"
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Shamika McLean

February 7, 2025

5  out of  5
rating by Shamika McLean
"Fred was very helpful in reinstating my policy. Have been with State Farm for many years and when I bought home I thought everything was finalized but it wasn’t it. I tried to work with my previous State Farm agent’s office (Phil Hill) to get it resolved and they, for a lack of better words, ignored my calls and emails. When I reached out to Matt Basile’s office and spoke to Fred, he was able to get everything completed and followed up with me quickly after every conversation. I appreciate his helpfulness during this process."
We responded:
"Very happy we could help Shamika. Thank you for continuing to be a great customer! "
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Melody Peters

February 7, 2025

5  out of  5
rating by Melody Peters
"Prompt amazing service"
We responded:
"Thanks Melody!"
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Eva Poore

February 6, 2025

5  out of  5
rating by Eva Poore
"Just got off the phone making my payment that didn’t process. The customer service was free. I didn’t have any issues was pleasant. I’m very professional."
We responded:
"Thank you Eva, glad we could help!"
Profile photo of Aaron Washington

Aaron Washington

February 6, 2025

5  out of  5
rating by Aaron Washington
"Great customer service was able to help me secure a good quote"
We responded:
"Great, welcome to our agency, thanks for choosing us for your insurance needs!"
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Golden Myers

February 6, 2025

5  out of  5
rating by Golden Myers
"Very Friendly"
We responded:
"Thanks Golden!"
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Kathleen Flood

February 5, 2025

5  out of  5
rating by Kathleen Flood
"Fred is friendly, personable, kind and efficient. He made the relatively brief interaction quite pleasant."
We responded:
"Happy to hear that, we appreciate it Kathleen!"
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Brendyy

February 5, 2025

5  out of  5
rating by Brendyy
"Fred is a great guy and was able to help me out with all my issues. Thank you Fred!"
We responded:
"Glad we could help, we appreciate you!"
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Trish Brown

February 5, 2025

5  out of  5
rating by Trish Brown
"Thanks Jenn, for all your help today. I truly appreciate knowing I can call you and you’ll have the answer before I even finish the question!"
We responded:
"Really glad you feel that way. Thanks for taking a moment and also for choosing us as your insurance agency Trish!"
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Colby Harrington

February 4, 2025

5  out of  5
rating by Colby Harrington
"Josh was an absolute pleasure to work with! Made our transition to State Farm seamless and stress free. Matt you have some excellent people in your office! Thank you"
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John Worrall

February 4, 2025

5  out of  5
rating by John Worrall
"Quick easy transition from old to new fast friendly response"
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Jane Noel

February 4, 2025

5  out of  5
rating by Jane Noel
"Matt was prompt on responding to my text, professional and cordial. It was a pleasure speaking with him and so appreciated his help on getting our new insurance policy in place! Thanks Matt."
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Judy Smith

February 4, 2025

5  out of  5
rating by Judy Smith
"Josh was very helpful, professional and courteous. He made the experience very easy. Awesome job!"
We responded:
"Glad to hear that Judy, thanks again for choosing us as your insurance agency!"
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Monica Mason

February 3, 2025

5  out of  5
rating by Monica Mason
"Fred was very kind, understanding, thorough and patient in professionally handling all aspects of this transaction. It was a pleasure to deal with a company that provides true customer service. Thank you Fred!"
We responded:
"Great, thanks Monica. It’s our pleasure to help you with your insurance needs!"
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Vernon McMillan

January 31, 2025

5  out of  5
rating by Vernon McMillan
"Always friendly and helpful when I call into the office!"
We responded:
"Thanks Vernon!"
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Nicole Fredo

January 31, 2025

5  out of  5
rating by Nicole Fredo
"Fred was super friendly and very helpful!"
We responded:
"Thanks Nicole, we appreciate you!"
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Veronica Encarnacion

January 31, 2025

5  out of  5
rating by Veronica Encarnacion
"Great insurance rates, Amazing client service, definitely worth it I recommend Matt Basile - State Farm Agency 🤩"
We responded:
"Veronica, thanks so much for the great review. We really appreciate you choosing us as your insurance agency!"
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Duane Donovan

January 31, 2025

5  out of  5
rating by Duane Donovan
"All good and on point very courteous thanks again"
We responded:
"Thanks Duane, happy to help!"
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Geoffrey Gregg

January 28, 2025

5  out of  5
rating by Geoffrey Gregg
"Jennifer was amazing and helped me get the best rates possible."
We responded:
"Thanks Geoffrey, we appreciate you!"
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Christine Day

January 27, 2025

5  out of  5
rating by Christine Day
"Brad at Matt Basile's office was amazing! He made the process of changing insurance companies simple and stress free. He helped me lower my payment and increase my coverage at the same time, all while being super sweet and caring. 100% recommend!!!!"
We responded:
"Thanks Christine, we appreciate it!"
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Inspiring Inspirations

January 23, 2025

5  out of  5
rating by Inspiring Inspirations
"Very detailed and polite Great customer service"
We responded:
"Thanks you we appreciate it!"